A flat rate shipping cost of $10.00 will be charged on all orders within the 48 States of the USA.
Free Shipping on all orders over $100.00 within the 48 States of the USA.
If you are outside the USA please contact us for a free shipping quote.
Customers are 100% responsible to be 100% available for whenever UPS or USPS makes the delivery. Please note: Any additional duties, Customs Charges, VAT Fees or other import fees are the sole responsibility of the customer. Orders are processed in the order that we received a cleared payment and other requested information. Within same day, or 2 or 3 working days, we get out 90% of the orders, "THEN" your order is ready to give to UPS. (99% of the orders get out within 4 working days after the day we receive payment). Please note however that the manufacturer 'Hey Baby of California' takes longer as this line is made to order and typically ships within about 10-15 business days.
RETURNS & EXCHANGES. We make it a priority to deliver quality merchandise to our customers.
All items are inspected prior to shipment to insure that high standard.
Every effort is made to provide our customers with defect-free products that arrive in a timely fashion.
Please be certain to consult our size charts and verify your contact information and shipping address before finalizing your purchase.
Returns: Due to the seasonal nature of the products we sell and due to strict government health regulations, we cannot accept returns or exchanges on any lingerie, hosiery, panties,swimwear or any intimate item that covers the crotch including but not limited to, lingerie sets that have panties of any kind.
ALL COSTUMES ARE A FINAL SALE. ALL costumes and costume accessories are not returnable.
ALL SALES ARE FINAL. NO EXCEPTIONS.
While we do our best to inspect each item before it is shipped, it is possible for flawed or defective items to get by us. In the unlikely event you receive a flawed or defective item, you must notify Intimate Moments within 48 business hours of the receipt of your package. The item in question will be replaced and shipped to you at no additional charge, once we have received the problem item. Failure to notify Intimate Moments of such a defect within this time frame will render the sale final and no longer eligible for return or replacement based on the defect.
All packages sent for return, credit or exchange must have an RMA (Return Merchandise Authorization) number referenced both inside and outside the package. This number can only be obtained by contacting Intimate Moments. Any package received by us without an RMA number on the outside of the package will be refused and returned to the sender.
Secure Ordering: Providing a safe and secure environment for your order information is our top priority. Intimate Moments protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. SSL technology encrypts data allowing only Intimate Moments to decode your information and helps to create a secure environment for transactions on the internet. To further protect your security, we suggest you sign off your account and close your browser window after you have finished your visit, especially if you are using a computer shared by others.
Shopping at Intimate Moments online you can pay via PayPal .
Please note that you do not need a Paypal Account to be able to pay directly with Credit Card.
When you pay through your paypal account all payment methods supported by Paypal are available to you.
Alternatively you may e-mail in your order.
You can shop at Intimate Moments 24/7. Our online store is always open for shopping every single day of the year and all hours of day and night.
We thank you in advance for your understanding and compliance with these standard procedures.
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